Most orders are prepared for shipping within one or two business days of receipt. In some cases, products may not be ready to ship for up to four business days, depending on our inventory levels and/or the shipping method required for each product. This processing time is in addition to the actual shipping/delivery time-frames.
When will I receive my package?
While we do everything we can to ship your package within 24 hours and then we are reliant upon the shipping method to get your package to you as soon as possible. Some packages are shipped from our Chicago office and some packages are shipped directly from our warehouse in Denver Colorado. There are some times that the processing and packaging times take longer than expected, especially when it is out of our hands.
We usually ship via USPS Priority Mail as this is both cost-effective and the quickest method for smaller packages. On larger orders, we may use Fedex or UPS services.
While we try to provide the best shipping solution possible for our customers so they can receive their product as quickly and securely as possible, we almost always lose money on shipping. Patience is appreciated since we cannot control how fast the shipping services deliver the packages.
If a expedited package takes longer than expected to receive, please contact us so that we can review the issue and reconcile with you, if needed.
General Return and Refund Policy
We reserves the right to review each return or exchange on a case-by-case basis. If you are dissatisfied with any product purchase, you may return items for refund as outlined below:
You MUST complete a return request by logging to you account or via email to firstname.lastname@example.org for RA# (Return Authorization #). The RA # must be displayed on the outside of the package or the package will be returned to you unprocessed.
All products must be returned in the original container and, if possible, original shipping packaging.
It is highly recommended that customers insure their packages when returning them. If the returned product is not received, it is the responsibility of the customer to trace the shipment. We are not liable for items lost, incorrectly delivered, or damaged in transit.
No refund/credit will be made for subsequent returns of the same product, except when the product is damaged or defective.
Confirmation of your return and refunds and/or store credit (when applicable) will normally be issued within one week of the receipt of the return. You will receive an email confirming the date and the amount issued.
Unopened productsReturn shipment authorized within 30 days of the original shipment date:
Refund via original method of payment, less shipping (including the actual cost we incurred in the event you received free shipping, if applicable)Return shipment authorized greater than 30 but fewer than 90 days of the original shipment date:
Store credit, less shipping (including the actual cost we incurred in the event you received free shipping, if applicable) and a 10% handling fee.Opened products
Please Note: credit amounts applied for opened products will be proportionate to the amount of product returned. Return shipment authorized within 30 days of the original shipment date:
Store credit, less shipping (including the actual cost we incurred in the event you received free shipping, if applicable)Return shipment authorized greater than 30 but fewer than 90 days of the original shipment date:
Store credit, less shipping (including the actual cost we incurred in the event you received free shipping, if applicable) and a 10% handling fee.Damaged/Defective products
In the event the return reason is the result of our error (damaged, defective, incorrect item, etc.), you may return the item for a replacement, refund, or store credit as outlined above. You must notify us within five days of receipt in the event of a damaged/defective/incorrect shipment. In submitting your return request as instructed in Step 1. above and within five days of receipt, you will receive, via email, a pre-paid return label so that you may return the package without incurring additional shipping expense. The return shipment must be sent within nine days of the receipt of the label (on the 10th day the label will be void and no longer eligible for use).
If you have any additional questions, please email email@example.com for assistance. Emails are normally answered within 1-2 business days.